Bill Messages
Bill Messages
Bill messages are printed at the bottom of billing statements each month.
May 2024
Replacing your existing grass with organic, drought tolerant landscaping has a new added benefit – five of them to be exact! Turf Replacement Program applicants are now eligible to receive $100 per new tree installed, for a maximum incentive of up to five trees, in addition to the $4 per square foot turf replacement incentive. Each new tree counts as three plants in the total project plant count. Learn more at www.emwd.org/socal-watersmart.
April 2024
EMWD is partnering with the City of Perris to bring future water and sewer services to more than 4,000 customers currently served by the City of Perris Water & Sewer Division. EMWD is proud to serve nearly 1 million people in western Riverside and northern San Diego counties. We will provide that same level of service to our newest customers in Perris while ensuring there is no financial or service level impacts to our existing customers. Learn more at www.emwd.org/perris-consolidation.
March 2024
Did you know? EMWD’s recycled water helps irrigate more than 100 parks and schools throughout its 601-square mile service area. In addition to recreation, about two-thirds of EMWD’s production is used for agriculture. With significant urban development anticipated in the coming decades, EMWD is prepared to make use of the increase in recycled water production through Groundwater Reliability Plus. Learn more at www.emwd.org/recycled-water-service.
February 2024
Shorter days, colder nights and more moisture means your landscape needs less water in the winter months Take advantage of the weather by preparing your yard for winter outdoor watering. A weather-based irrigation controller (aka smart controller) from EMWD is a great way to ensure you’re using less water in the winter months. Visit landscapesforliving.emwd.org to sign up for our free smart controller program today.
January 2024
Shorter days, colder nights and more moisture means your landscape needs less water in the winter months Take advantage of the weather by preparing your yard for winter outdoor watering. A weather-based irrigation controller (aka smart controller) from EMWD is a great way to ensure you’re using less water in the winter months. Visit landscapesforliving.emwd.org to sign up for our free smart controller program today.
2023 Bill Message Archives
December 2023
EMWD customers will notice an Infrastructure Availability Charge/Assessment on their property tax bills in December. This annual assessment is used to equitably share the cost to expand and maintain infrastructure necessary to provide water and sewer service to all properties in EMWD’s service area.
November 2023
EMWD encourages families to responsibly dispose of fats, oils and grease (FOG) that are the byproduct of fatty meals such as turkey, roast beef, and bacon. When FOG cools, it hardens in drain lines and causes blockages, which is costly and can lead to sewer spills or line breaks. To properly dispose of FOG, customers should pour it into a can or wipe the cooled pan with paper towels and dispose of it in a waste bin. Visit www.emwd.org to learn more about how you can be #SewerSmart.
September 2023
You can now set up customized notifications in your MyAccount Portal. Never lose track of your bill or your water budget with the ability to personalize how you receive communications. Simply select letter, email, text, or voice call alerts for each notification category to fit your communication style. You can update your preferences any time! Get started at myaccount.emwd.org.
August 2023
Did you know that you can now get even more money for taking out your thirsty grass and replacing it with climate appropriate landscaping? EMWD is now offering $4 per square foot for all customers who participate in its turf removal program. Please visit www.socalwatersmart.com today to read the full program terms and apply for your funding today!
July 2023
EMWD is proud to provide our customers with a consistent source of high-quality drinking water. We invite you to learn more about your water quality in our newly released 2022 Consumer Confidence Report, which is now available online in English and Spanish at www.emwd.org/CCR. If you would like to receive a paper copy, please contact us at 951-928-3777, ext. 3430.
June 2023
Did you know that EMWD has resources to help you use water wisely? By signing up for a free in-home evaluation, our experts can help you learn what small changes you can make to become more efficient with your water use. Please visit https://www.emwd.org/post/free-home-water-consultation to schedule your FREE evaluation today.
May 2023
EMWD customers this month will receive a Proposition 218 notice in the mail as part of our 2024-2025 rate-setting process. EMWD has taken significant steps to minimize the impact of inflation and rate increases to our customers. A public hearing will be held during EMWD’s Board Meeting on June 21, 2023, to finalize the rate-setting process. For more information, please visit: https://www.emwd.org/post/proposed-rates-and-fees-2024-and-2025.
April 2023
One of the easiest ways to save water and beautify your home is to replace your thirsty lawn with water efficient landscaping. EMWD customers can receive up to $3 per square foot through our rebate programs to help transform your landscape. Be sure to visit www.emwd.org/waterwise-programs-and-rebates to learn more and start your application today!
March 2023
Did you know EMWD has resources to help you never have to shut off your irrigation timer again when it rains? Sign up for a FREE weather-based irrigation controller, which will automatically adjust watering times based on each day’s weather and shut off when it rains. Please visit www.landscapesforliving.emwd.org to learn more and apply for yours today!
February 2023
While early-season storms have helped water supply conditions, California is still in a drought and we must continue to use water efficiently. Remaining within your water budget is key to doing your part. Be sure to check out myaccount.emwd.org to view our resources to help you understand your water use so that you can save water and money.
January 2023
Shorter days, colder nights and more moisture means your landscape needs less water in the winter months Take advantage of the weather by preparing your yard for winter outdoor watering. A weather-based irrigation controller (aka smart controller) from EMWD is a great way to ensure you’re using less water in the winter months. Visit landscapesforliving.emwd.org to sign up for our free smart controller program today.
2023 Bill Message Archives
December 2023
EMWD customers will notice an Infrastructure Availability Charge/Assessment on their property tax bills in December. This annual assessment is used to equitably share the cost to expand and maintain infrastructure necessary to provide water and sewer service to all properties in EMWD’s service area.
November 2023
EMWD encourages families to responsibly dispose of fats, oils and grease (FOG) that are the byproduct of fatty meals such as turkey, roast beef, and bacon. When FOG cools, it hardens in drain lines and causes blockages, which is costly and can lead to sewer spills or line breaks. To properly dispose of FOG, customers should pour it into a can or wipe the cooled pan with paper towels and dispose of it in a waste bin. Visit www.emwd.org to learn more about how you can be #SewerSmart.
September 2023
You can now set up customized notifications in your MyAccount Portal. Never lose track of your bill or your water budget with the ability to personalize how you receive communications. Simply select letter, email, text, or voice call alerts for each notification category to fit your communication style. You can update your preferences any time! Get started at myaccount.emwd.org.
August 2023
Did you know that you can now get even more money for taking out your thirsty grass and replacing it with climate appropriate landscaping? EMWD is now offering $4 per square foot for all customers who participate in its turf removal program. Please visit www.socalwatersmart.com today to read the full program terms and apply for your funding today!
July 2023
EMWD is proud to provide our customers with a consistent source of high-quality drinking water. We invite you to learn more about your water quality in our newly released 2022 Consumer Confidence Report, which is now available online in English and Spanish at www.emwd.org/CCR. If you would like to receive a paper copy, please contact us at 951-928-3777, ext. 3430.
June 2023
Did you know that EMWD has resources to help you use water wisely? By signing up for a free in-home evaluation, our experts can help you learn what small changes you can make to become more efficient with your water use. Please visit https://www.emwd.org/post/free-home-water-consultation to schedule your FREE evaluation today.
May 2023
EMWD customers this month will receive a Proposition 218 notice in the mail as part of our 2024-2025 rate-setting process. EMWD has taken significant steps to minimize the impact of inflation and rate increases to our customers. A public hearing will be held during EMWD’s Board Meeting on June 21, 2023, to finalize the rate-setting process. For more information, please visit: https://www.emwd.org/post/proposed-rates-and-fees-2024-and-2025.
April 2023
One of the easiest ways to save water and beautify your home is to replace your thirsty lawn with water efficient landscaping. EMWD customers can receive up to $3 per square foot through our rebate programs to help transform your landscape. Be sure to visit www.emwd.org/waterwise-programs-and-rebates to learn more and start your application today!
March 2023
Did you know EMWD has resources to help you never have to shut off your irrigation timer again when it rains? Sign up for a FREE weather-based irrigation controller, which will automatically adjust watering times based on each day’s weather and shut off when it rains. Please visit www.landscapesforliving.emwd.org to learn more and apply for yours today!
February 2023
While early-season storms have helped water supply conditions, California is still in a drought and we must continue to use water efficiently. Remaining within your water budget is key to doing your part. Be sure to check out myaccount.emwd.org to view our resources to help you understand your water use so that you can save water and money.
January 2023
Shorter days, colder nights and more moisture means your landscape needs less water in the winter months Take advantage of the weather by preparing your yard for winter outdoor watering. A weather-based irrigation controller (aka smart controller) from EMWD is a great way to ensure you’re using less water in the winter months. Visit landscapesforliving.emwd.org to sign up for our free smart controller program today.
2022 Bill Message Archives
December 2022
EMWD customers will notice an Infrastructure Availability Charge/Assessment on their property tax bills in December. This annual assessment is used to equitably share the cost to expand and maintain infrastructure necessary to provide water and sewer service to all properties in EMWD’s service area.
November 2022
EMWD is proud to have the region’s largest wastewater (sewer) collection system and to help protect public health through the responsible and environmentally sustainable treatment and reuse of wastewater. EMWD encourages customers to help keep their wastewater collection system in shape this holiday season. Take steps to properly dispose of fats, oils and grease (FOG) without putting it down the drain. Visit www.emwd.org to learn more about how you can be #SewerSmart.
September 2022
Please remember to focus on using water wisely with your outdoor irrigation. It is the most effective way to help save water during California’s drought. To learn more about our drought status and helpful tips to save water, please visit www.emwd.org/drought.
August 2022
We are in a serious drought. EMWD is asking our customers to continue to be efficient, avoid water waste, and remain within your water budget. You can also sign-up for text or email alerts about billing, continuous usage warnings, water budget thresholds, and more using the MyAccount portal. Visit www.myaccount.emwd.org.
July 2022
EMWD’s Consumer Confidence Report (CCR), also called the annual water quality report, is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. To view the report, please visit www.emwd.org/ccr. Printed copies are available upon request by calling 951-928-3777, ext. 3430.
June 2022
As California continues to face historic drought conditions, EMWD is asking our customers to continue to be efficient, avoid water waste, and remain within your water budget. The biggest opportunity for savings is by reducing your outdoor irrigation. For the latest on the drought, please visit www.emwd.org/water-supply-status.
May 2022
As California continues to face historic drought conditions, EMWD is asking our customers to continue to be efficient, avoid water waste, and remain within your water budget. The biggest opportunity for savings is by reducing your outdoor irrigation. For the latest on the drought, please visit www.emwd.org/water-supply-status.
April 2022
With California having received minimal rainfall this winter, it has never been more important to save water. EMWD thanks our customers for staying within their water budgets and doing their part to help California’s water supplies. Keep up the great work!
March 2022
With Spring arriving this month, it is the perfect time to spruce up your landscape. EMWD’s new Landscapes for Living program offers device rebates and installation, water-efficient landscape ideas and other resources to help you create a beautiful yard that will save water and money. Visit landscapesforliving.emwd.org to learn more!
February 2022
EMWD understands the financial hardships that our customers may experience as a result of COVID-19 and we are committed to working in partnership with those who have been impacted by the pandemic. EMWD offers a variety of payment assistance programs and encourages customers to visit www.emwd.org/payment-assistance-programs to learn more and to apply for assistance.
January 2022
EMWD has initiated the process to realign its Board Director divisions in response to population data from the 2020 census. This process is done every 10 years to ensure population equity across director division boundaries. EMWD will host its second public hearing at a Board meeting in February to select a preferred director division plan for final adoption by the Board. The public may participate in this process and learn more at www.emwd.org/redistricting.
2021 Bill Message Archives
December 2021
Due to regional emergency drought declarations, EMWD moved into Stage 3a of its Water Shortage Contingency Plan on Nov. 17, 2021. With a focus on eliminating water waste, Stage 3A suspends variances for establishing new landscaping, filling of swimming pools, or leaks not repaired within 48 hours. EMWD thanks customers who are maintaining their individualized water budgets and urges customers who are exceeding their water budgets to eliminate wasteful practices.
October 2021
EMWD invites you to join us for our first ever virtual Waterfest Open House. Join us for a week of water, wisdom, and winning through this exciting and interactive online event, which will take place October 25-28, 2021. Visit iewaterfest.org to learn more about EMWD and how we are working for you!
September 2021
California officials are asking for voluntary conservation and EMWD is currently in Stage 2 of its Water Shortage Contingency Plan, which asks for 25 percent voluntary conservation. The best way to become more efficient is to focus efforts on outdoor irrigation, where a majority of residential water is used. EMWD’s new Landscapes for Living program offers a variety of resources to help you do your part during this historic drought. For the latest on statewide and local drought conditions, please visit www.emwd.org/water-supply-status.
August 2021
As a reminder, the statewide moratorium on water service shutoffs ends on September 30, 2021 and EMWD late fees will resume for delinquent accounts starting September 1, 2021. EMWD is here to help by offering programs to assist customers, including increased the funding available through its Help2Others program to $200 per qualifying customer. For more information on payment assistance programs, please visit www.emwd.org/payment-assistance-programs.
July 2021
EMWD’s Consumer Confidence Report (CCR), also called the annual water quality report, is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. To view the report, please visit www.emwd.org/ccr. Printed copies are available upon request by calling 951-928-3777, ext. 3430.
2020 Bill Message Archives
November/December 2020
EMWD customers will notice a “Standby” fee on their property tax bills in December. EMWD uses standby/infrastructure fees to expand and maintain infrastructure of water and sewer facilities within its service area. The purpose of the standby/infrastructure fee is to equitably share the cost of having water and sewer available to all properties in EMWD’s service area.
October 2020
FALL HAS ARRIVED! With shorter days and cooler nights, outdoor plants and landscapes don’t need quite as much water. Check your irrigation controllers and reduce your outdoor watering to make sure you stay within your water budget. Looking for California-friendly landscaping ideas? Visit www.emwd.org/stay-waterwise.
September 2020
With fire season upon us, EMWD is prepared to do its part to provide water service in the event of an emergency. In the event of a Public Safety Power Shutoff (PSPS), EMWD has backup generators at critical locations that will power essential infrastructure to deliver water service to both customers and fire response personnel.
August 2020
EMWD reminds customers to be aware of false claims, deceptive sales pitches and scare tactics used by some water treatment companies and others claiming to represent EMWD. If you have questions about your water quality, please call 951-928-3777, ext. 3327. If EMWD is attempting to contact you directly, your Caller ID will show either 951-928-3777 or 951-383-6055.
July 2020
EMWD is proud to provide our customers with a consistent source of high-quality drinking water. We invite you to learn more about your water quality in our newly-released 2019 Consumer Confidence Report, which is now available online in English and Spanish at www.emwd.org/CCR. If you would like to receive a paper copy, please contact us at 951-928-3777, ext. 3430.
June 2020
COMMERCIAL, INSTITUTIONAL AND INDUSTRIAL CUSTOMERS ONLY
As businesses reopen with the easing of public health restrictions, the United States Environmental Protection Agency recommends flushing plumbing lines to bring in fresh water to replace the water that has been sitting for some time.
ALL OTHER CUSTOMERS
EMWD invites you to learn more about your water quality through the upcoming release of our 2019 Consumer Confidence Report (CCR). Be sure to check out www.emwd.org/CCR for the new water quality report, which will be released by July 1, 2020. If you would like a paper copy, please call 951-928-3777, ext. 4378.
May 2020
EMWD is proud to be here for you — whenever you need us. We have invested in reliability so that whenever you turn on your tap or flush, you can have confidence that your water and wastewater services are there for you so you may focus on all the other things you need to today, tomorrow and into the future.
April 2020
EMWD is proud to be here for you — whenever you need us. We have invested in reliability so that whenever you turn on your tap or flush, you can have confidence that your water and wastewater services are there for you so you may focus on all the other things you need to today, tomorrow and into the future.
March 2020
EMWD customers may notice a “Standby” assessment on their property tax bills this spring. This fee is assessed annually and provides funding to construct, expand, or improve Capital Improvement Projects and for maintenance of water and sewer facilities. The purpose of “Standby” fees are to equitably share some of the cost of having water and sewer available to all properties within EMWD’s service area boundaries. For information, visit emwd.org/standby-assessmentfee
February 2020
Did you know that “flushable” wipes should not be flushed? When the wipes are placed into the sewer system, they do not break down like toilet paper does. Instead, they can remain intact for years while submerged in water and can cause blockages in our wastewater collection system. EMWD encourages you to be Sewer Smart and never flush wipes down the drain.
January 2020
A few new year reminders: 1) January bills include 2020 rates for water and sewer customers that were approved by EMWD’s Board of Directors in June 2019 in compliance with Proposition 218 requirements. 2) On January 8, 2020, check out “My Account” – a one-stop customer service portal that will incorporate our online billing and payment functions with monthly, daily, and hourly water use information.
2019 Bill Message Archives
December 2019
NEW BILLING WEBSITE FEATURES: Beginning in January 2020, EMWD customers will see customer-focused changes coming to our billing website. Customers will be able to monitor water use changes, compare historical usage data and pay multiple accounts at one time. Be sure to visit www.emwd.org in January to experience the improved features.
November 2019
DO YOUR PART TO BE SEWER SMART: With the holidays approaching and large family meals being prepared, EMWD encourages customers to do their part in protecting the wastewater collection system. Disposing of Fats, Oils and Grease in a container such as a coffee can or mason jar will help keep them from clogging the sewer system and creating costly back-ups. EMWD thanks you for being Sewer Smart this holiday season.
October 2019
FALL HAS ARRIVED! As the days get shorter and the nights get cooler, outdoor plants and landscape won’t need quite as much water. Weather-based irrigation controllers can help reduce outdoor water usage, helping customer stay within their water budget. Learn more about how you can Stay WaterWise at www.emwd.org.
September 2019
In an effort to minimize possible leaks and their negative impacts to customer water bills, EMWD encourages customers to keep their contact information and contact preferences up-to-date at www.emwd.org/Update. Customers may also sign up for leak detection notifications via text, email or voicemail.
August 2019
EMWD reminds customers to be aware of false claims, deceptive sales pitches and scare tactics used by some water treatment companies and others claiming to represent EMWD. If you have questions about your water quality, please call 951-928-3777, ext. 3327. If EMWD is attempting to contact you directly, your Caller ID will show either 951-928-3777 or 951-383-6055.
July 2019
EMWD’s Consumer Confidence Report (CCR), also called the annual water quality report, is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. The report was mailed at the end of June to all drinking water customers who specifically requested a paper copy. All other drinking water customers received a postcard notifying them that the report is available at www.emwd.org/2018ccr.
May/June 2019
EMWD customers can now access self-service options with a dedicated customer service phone number. Calling 1-800-426-3693, customers can check their account balance, make a payment, set a payment arrangement, and connect directly with the Customer Service team when necessary. Before calling, have your account number and the last four digits of the primary account holder’s phone number available for ease of access. You may also manage billing and account information online at www.emwd.org/Customers.
April/May 2019
EMWD offers a variety of programs and rebates to assist you in achieving a beautiful and water-wise landscape. Visit www.emwd.org/Stay-WaterWise to learn about EMWD’s updated guidelines for the FREE Residential Drip Retrofit Kit program. You may also visit www.socalwatersmart.com to learn about a $2 per square foot turf transformation rebate program.
March 2019
It’s been a wet winter season, and rainstorms are expected to continue. Be sure to check your irrigation systems and give them a break on rainy/wet days. Though this rainy season has significantly improved drought conditions, EMWD encourages customers to stay water-wise. For more information on how you can stay water-wise, visit emwd.org/Stay-WaterWise.
February 2019
Did you know that EMWD is an industry leader in recycled water use? EMWD treats more than 45 million gallons of wastewater each day, and is one of the few agencies that achieves 100 percent beneficial reuse. EMWD’s recycled water is used to irrigate more than 10,000 acres of agricultural land, as well as medians, sports parks, schools and golf courses. EMWD’s recycled water program is a key component of its overarching Groundwater Reliability Plus program. Learn more at www.emwd.org.
January 2019
COMMERCIAL, INSTITUTIONAL AND INDUSTRIAL CUSTOMERS
ONLY
Water budgets are effective for bills dated on or after January
1, 2019. Water budgets, coupled with tiered rates, is an
effective tool for encouraging water use efficiency. For more
information, please visit www.emwd.org/CIIWaterBudgets.
ALL OTHER CUSTOMERS
Wondering how you can stay connected to EMWD in 2019? Connect
with us on Facebook, Instagram and Twitter using the social
handle @EasternMuni. You can also visit our website at
www.emwd.org.
2018 Bill Message Archives
December 2018
COMMERCIAL, INSTITUTIONAL AND INDUSTRIAL CUSTOMERS
ONLY
EMWD is working to transition all commercial, industrial and
institutional (CII) customers to water budgets and tiered rates.
Water budgets, coupled with tiered rates, is an effective tool
for encouraging water use efficiency. CII customers will see the
effects of water budgets on their January 2019 bills. For more
information, please visit www.emwd.org/CIIWaterBudgets.
ALL CUSTOMERS
DON’T BE A PAIN IN THE DRAIN! Be SewerSmart! Fats, oils, and
grease (FOG) down garbage disposals, drains, or toilets can cause
major sewage back-ups and spills. Mix FOG with absorbent waste
materials like paper, coffee grounds, or kitty litter and place
them in the trash with leftover food scraps from plates and pans.
For more information on how you can be SewerSmart, visit
emwd.org/SewerSmart.
November 2018
COMMERCIAL, INSTITUTIONAL AND INDUSTRIAL CUSTOMERS
ONLY
EMWD is working to transition all commercial, industrial and
institutional (CII) customers to water budgets and tiered rates.
Water budgets, coupled with tiered rates, is an effective tool
for encouraging water use efficiency. CII customers will see the
effects of water budgets on their January 2019 bills. For more
information, please visit www.emwd.org/CIIWaterBudgets.
ALL CUSTOMERS
DON’T BE A PAIN IN THE DRAIN! Be SewerSmart! Fats, oils, and
grease (FOG) down garbage disposals, drains, or toilets can cause
major sewage back-ups and spills. Mix FOG with absorbent waste
materials like paper, coffee grounds, or kitty litter and place
them in the trash with leftover food scraps from plates and pans.
For more information on how you can be SewerSmart, visit
emwd.org/SewerSmart.
October 2018
COMMERCIAL, INSTITUTIONAL AND INDUSTRIAL CUSTOMERS
ONLY
EMWD is working to transition all commercial, industrial and
institutional (CII) customers to water budgets and tiered rates.
Water budgets, coupled with tiered rates, is an effective tool
for encouraging water use efficiency. CII customers will see the
effects of water budgets on their January 2019 bills. For more
information, please visit www.emwd.org/CIIWaterBudgets.
ALL CUSTOMERS
FALL HAS ARRIVED! With shorter days and cooler nights,
outdoor plants and landscape don’t need quite as much water.
Check your irrigation controllers and reduce your outdoor
watering to make sure you stay within your water budget. Looking
for California-friendly landscaping ideas? Visit
www.ie.watersavingplants.com.
September 2018
COMMERCIAL, INSTITUTIONAL AND INDUSTRIAL CUSTOMERS
ONLY
EMWD is working to transition all commercial, industrial and
institutional (CII) customers to water budgets and tiered rates.
Water budgets, coupled with tiered rates, is an effective tool
for encouraging water use efficiency. CII customers will see the
effects of water budgets on their January 2019 bills. For more
information, please visit emwd.org/Rates.
ALL CUSTOMERS
EMWD reminds customers to be aware of false claims, deceptive
sales pitches and other scare tactics used by some water
treatment companies to sell expensive and unnecessary water
treatment systems. If you have questions about your water
quality, please call 951-928-3777, ext. 3327.
August 2018
COMMERCIAL, INSTITUTIONAL AND INDUSTRIAL CUSTOMERS
ONLY
EMWD is working to transition all commercial, industrial and
institutional (CII) customers to water budgets and tiered rates.
Water budgets, coupled with tiered rates, is an effective tool
for encouraging water use efficiency. CII customers will see the
effects of water budgets on their January 2019 bills. For more
information, please visit
emwd.org/CIIWaterBudgets.
ALL CUSTOMERS
In an effort to minimize continuous water usage and the negative
impacts to customer water bills, EMWD encourages customers to
keep their contact information and contact preferences
up-to-date. EMWD customers with Smart Meters may sign up for leak
detection notifications via text, email or voicemail. To update
your information and contact preferences, visit emwd.org/Update.
July 2018
COMMERCIAL, INSTITUTIONAL AND INDUSTRIAL CUSTOMERS
ONLY
EMWD is working to transition all commercial, industrial and
institutional (CII) customers to water budgets and tiered rates.
Water budgets, coupled with tiered rates, is an effective tool
for encouraging water use efficiency. CII customers will see the
effects of water budgets on their January 2019 bills. For more
information, please visit emwd.org/Rates.
ALL CUSTOMERS
EMWD’s Consumer Confidence Report (CCR) – also called the annual
water quality report – is full of useful and important
information about the sources and quality of your drinking water,
as well as regulations and programs that protect your health. The
report was mailed at the end of June to all drinking water
customers who specifically requested a paper copy. All other
drinking water customers received a postcard notifying them that
the report is available at emwd.org/2017ccr.
June 2018
We encourage you to be cautious of possible scams. EMWD employees always wear uniforms and carry EMWD identification. Print notices always have the EMWD logo. Staff with EMWD’s meter reading contractor, ACS, wear blue uniform shirts and carry ACS identification. If you have questions, call us 24/7 at 951-928-3777, ext. 6265.
Jan/Feb/Mar/Apr/May 2018
RESIDENTIAL CUSTOMERS ONLY
New water budgets and rates are effective for bills dated on or
after January 1, 2018. You will be billed at the “Tier 1 – Low
volume” rate for the first 20 percent of your monthly water
budget. The remaining 80 percent of your monthly water budget
will be billed at the “Tier 2 – Budgeted rate.” Billing units are
rounded to the nearest whole number. For more information, please
visit emwd.org/WaterBudget.
ALL OTHER CUSTOMERS
New water budgets and rates are effective for bills dated on or
after January 1, 2018. Billing units are rounded to the nearest
whole number. For more information, please visit emwd.org/WaterBudget.
2017 Bill Message Archives
December 2017
PLEASE NOTE OUR HOLIDAY HOURS: EMWD offices will be closed on Monday, December 25, 2017, in observance of the Christmas holiday and on Monday, January 1, 2018, in observance of the New Year’s holiday. Visit emwd.org/eBill to pay your bill online or to sign up for our improved eBill service.
November 2017
DON’T BE A PAIN IN THE DRAIN! Be SewerSmart! Fats, oils, and grease (FOG) down garbage disposals, drains, or toilets can cause major sewage back-ups and spills. Mix FOG with absorbent waste materials like paper, coffee grounds, or kitty litter and place them in the trash with leftover food scraps from plates and pans. For more information on how you can be SewerSmart, visit emwd.org/SewerSmart.
October 2017
FALL HAS ARRIVED! With shorter days and cooler nights, outdoor plants and landscape don’t need quite as much water. Check your irrigation controllers and reduce your outdoor watering to make sure you stay within your water budget. Looking for water-wise landscaping ideas? Visit the “Use Water Wisely” section of emwd.org.
City of Perris Customers Only:
A MESSAGE TO OUR PERRIS-BASED CUSTOMERS: Measures G and H on the
November Ballot regarding the proposed sale of the City of
Perris’ two water service systems will NOT impact water rates for
or service to EMWD customers. For more information on Measures G
and H, please call the City of Perris at 951-943-6100 or visit
emwd.org/PerrisCustomers.
September 2017
CHECK IT OUT! New eBill and Pay-by-Phone features are now available at emwd.org/eBill. Sign up today to access these new features.
SAVE THE DATE! Mark your calendars for Saturday, October 28, 2017 and join us for our annual District Open House from 9 a.m. to 1 p.m. at our main office located at 2270 Trumble Road in Perris.
August 2017
In a continuing effort to provide customers with new and cost efficient technologies, EMWD is upgrading water meters to Advanced Meters. These new meters will allow EMWD to access hourly, weekly and monthly water usage as well as other added features such as leak detection and usage notifications. Visit www.emwd.org/SmartMeters for more information and to view an installation timeline.
July 2017
EMWD’s Consumer Confidence Report (CCR) – also called the annual water quality report – is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. The report was mailed at the end of June to all drinking water customers who specifically requested a paper copy. All other drinking water customers received a postcard notifying them that the report is available at emwd.org/2016ccr.
June 2017
The summer season is here, and that means it’s time to mulch! Warmer temperatures dry up soil faster, which takes water away from your plants. You can help save that water by keeping a 3-4 inch layer of mulch over any exposed soil. Mulch can also help prevent weeds from growing around your plants and competing for water. For more tips, please visit emwd.org.
May 2017
Keeping in touch, your way! You can choose the most convenient way to receive EMWD news and information. Visit www.emwd.org/enotify to subscribe to email notifications for meetings, events, water outage alerts, and more! Update your contact information and preferences for how we communicate with you at www.emwd.org/update. Don’t forget to follow us on Facebook, Twitter and/or Instagram, and rate us on Yelp! Log on today to get connected with EMWD!
April 2017
Community Water Festival – a FREE family fun event! Plan to attend the 15th annual FREE event on Saturday, April 29 from 11 am to 3 pm in Murrieta (41810 Juniper Street). The first 100 guests will receive a special gift. Children’s Theatre Show is at 1 pm and door prize drawing times are at 11:30 am, noon, 12:30 pm, 1:45 pm, and 2:30 pm. For more information, please visit www.emwd.org.
City of Perris Customers Only:
Don’t miss the 5th Annual Health and Wellness Fair on
Saturday, April 22 from 10 am to 2 pm at Perris City Hall for
free health screenings; prizes and giveaways; and free
entertainment. Be sure to stop by EMWD’s Water Bottle Fill
Station booth while you’re there!
CII Customers Only:
EMWD offers a variety of programs and rebates to assist your
organization in achieving a beautiful, water-efficient landscape.
One of our newest programs is the Drip Rebate Program. Through
this program, you are eligible for a $0.50 per square foot rebate
to convert tree and planter areas from overhead spray to drip
irrigation (please note the maximum area allotted is 50,000
square feet). For more information on this or other programs and
rebates, please visit www.emwd.org.
February 15 – March 2017
Winter storms have continued to improve statewide drought conditions. As a result, EMWD downgraded to Stage 2 – voluntary water use reduction – of the Water Shortage Contingency Plan on February 15, 2017. Please consider reducing grass landscapes and thank you for continuing to use water wisely. For more details, please visit www.emwd.org/drought.
February 1-14, 2017
Winter rainstorms are improving California’s drought conditions, and we need the rain and snow to continue through the season! The State Water Resources Control Board is expected to provide a drought update on February 8. Based on that update, EMWD’s Board will consider adjusting its drought stage at the February 15 Board meeting. Please visit www.emwd.org/droughtfor more information.
January 2017
Our winter season has started off well, and the northern California area drought conditions are improving. However central and southern California areas are still considered to be in extreme and exceptional drought conditions. Thank you for your ongoing efforts to use water efficiently!
2016 Bill Message Archives
December 2016
PLEASE NOTE HOLIDAY HOURS: EMWD offices will close at noon on Friday, December 23, 2016 and remain closed through Monday, December 26, 2016 in observance of the Christmas holiday. Offices will also be closed on Monday, January 2, 2017 in observance of the New Year holiday.
November 2016
Never put fats, oils, or grease (FOG) down garbage disposals, drains, or toilets. Instead, mix FOG with absorbent waste materials like paper, coffee grounds, or kitty litter and place them in the trash. Wipe food scraps from plates and pans and dump them in the trash as well. Doing these things helps prevent sewage backups or spills. For more information, please visit www.emwd.org.
October 2016
With the fall season comes shorter days and cooler overnight temperatures. That means less water is needed outdoors. So please reduce your outdoor watering to make sure you stay within your water budget. Fall is also the perfect time to plant water-wise landscapes. Visit www.emwd.org for water wise landscaping ideas!
September 2016
Mark your calendars to join us for EMWD’s Open House on Saturday, October 15th from 9 am to 1 pm at EMWD offices. Learn about EMWD’s services and programs and enjoy free fun for the whole family! Visit www.emwd.org/OpenHouse for more information.
August 2016
SEWER CUSTOMERS
Please remember that what goes down your drains – both inside and
outside your home – goes into the sewer system. To help prevent
blockages and sewer spills, please keep your drainage pipes free
from fats, oils, grease and other substances that can clog up
pipelines such as paint, cement, etc. The same applies to
contractors…cement, stucco, and pool grout tools should not be
cleaned into the sewer and waste material must be disposed of
properly.
WATER ONLY CUSTOMERS
As the drought continues, we encourage all customers to stay
within water budgets. Doing so will help reduce EMWD’s overall
water use by 20 percent compared to 2013. If you’ve let your
landscape die, please don’t replant in Summer. Consider planting
a water-efficient landscape in the Fall instead. For more
information, please visit www.emwd.org/drought.
July 2016
EMWD’s Consumer Confidence Report (CCR) – also called the annual water quality report – is full of useful and important information about the sources and quality of your drinking water, as well as regulations and programs that protect your health. The report was mailed at the end of June to all drinking water customers who specifically requested a paper copy. All other drinking water customers received a postcard notifying them that the report is available at www.emwd.org/2015ccr.
June 2016
EMWD is now in a Stage 3c drought response. Outdoor water budgets are now restored, however all water used in excess of your total water budget will be charged at the highest, “Wasteful” water use rate. Please continue to use water wisely and follow EMWD’s water use efficiency requirements. For more information, please visit www.emwd.org/drought.
May 2016
Did you know you can view your account balance and due date through EMWD’s eBill site? No login required! Just enter your account number and name. You can even make a quick payment! Want more options? Register with eBill to be able to choose paperless billing; email notifications; payment scheduling; consolidated billing/payments for multiple accounts; billing and payment history; and more! Visit www.emwd.org/eBill today.
April 2016
IMPORTANT NOTE: EMWD has a new payment address! Our new payment address is PO Box 845484, Los Angeles, CA 90084-5484. This new address is for payments only. Please update your records and your automatic bank payments (if applicable) to reflect this change.
March 2016
EMWD is in a Stage 4c drought status which reduces outdoor water budgets by 70 percent from non-drought conditions, but Spring showers can help! For every 1/4 inch of rain, you can stop watering outdoors for at least one week! Let Mother Nature do the work for you this Spring. Please visit www.emwd.org/drought for updated drought information.
January & February 2016
EMWD is in a Stage 4c drought status which reduces outdoor water budgets by 70 percent from non-drought conditions, but El Niño may be able to help! For every 1/4 inch of rain, you can stop watering outdoors for at least one week! Let Mother Nature do the work for you and join EMWD’s 2016 Winter Outdoor Watering Challenge to stop watering outdoors this winter! Turn off your irrigation system whenever rain is in the forecast and leave it off for at least one week every time it rains! Visit www.emwd.org/droughtfor more information.