Private companies often leave door hangers or mailers that are vague in nature and ask for customer information and a sample of the users’ water from inside their home. These business practices are done with the hope of luring customers into purchasing expensive and unnecessary equipment to “solve” an issue that may not exist. These companies often make false claims, use deceptive sales pitches and other scare tactics.

The language on materials provided by these companies may include references to “the district” or “the water company” – wording that some customers may mistake for EMWD.

These organizations are not affiliated with or endorsed by EMWD, which urges customers to be cautious when approached by private companies. EMWD encourages its customers to do their due diligence when approached by any company offering these types of services.

EMWD conducts more than 40,000 water quality tests each year to ensure it is in compliance with state and federal drinking water standards. Each year, EMWD publishes its annual Consumer Confidence Report, which provides science-based data of the drinking water quality throughout its service area.

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Eastern Municipal Water District is the water, wastewater service and recycled water provider to approximately 816,000 people living and working within a 555-square mile service area in western Riverside County. It is California’s sixth-largest retail water agency and its mission is “To deliver value to our customers and the communities we serve by providing safe, reliable, economical and environmentally sustainable water, wastewater and recycled water services.” More information can be found at www.emwd.org.